Frequently Asked Questions


All major credit cards and Paypal.

All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.

Return / Refund / Restock / Exchange

Only select items.

Returns are handled on a case-by-case basis. Please see our Privacy Policy.

No, you will receive store credit in a form of a Kryptonity gift card to the email provided. Please see our Privacy Policy.


Allow 1-3 business days for a response. Emails are answered in the order it was placed during operating business days (Weekends are closed).

Please include full name, detailed message and order number if available.

Tracking your order

Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

Allow up to 24-72 hours for the post office to update.

At times, tracking may not be available in select countries.